Customer service is as important to us as making sure we deliver your equipment on time and to the agreed specification. We have a dedicated customer service team whose sole task is to act as your point of contact for all customer service requirements. As a company, we are committed to customer service, be it repairs, sourcing replacement parts or providing technical advice.
We have years of experience in providing Through Life Management via customer tailored Logistic Support contracts. The company is organised to assist the user at all stages of a program through operator/maintenance training, spares provisioning, maintenance contracts and post design services.
Often, this involves recommending and supplying spare parts determined in accordance with the products MTBF, the mission profile and the customer’s turn-around time requirement. User's Training and Maintenance Training courses can be provided, in our factory, or at the user's site, in Europe or overseas.
RDDS Avionics Limited can propose maintenance contracts including full obsolescence management and configuration management, tailored to the user’s maintenance policy and usage profile.
Our base in Margate, Kent is fully EASA Part 145 (UK.145.01072), Part 21G (UK.21G.2625) and AS 9100 Rev. C approved.
Product Support Contact
For further information about RDDS Avionics Customer Support or to request a RMA please contact us:
Email - firstname.lastname@example.org
Tel. - +44(0)1843 233030
Certified IPC Specialists to IPC-A-610E
Experienced Engineers adept in fault finding and problem solving
Emergency Aircraft-on-Ground (AOG) repairs
Same day repairs in special cases
Worldwide on-site support
Fully comprehensive unit modification service